Contact Us

Providing great service to our customers is important to us and we aim to make things as easy as possible. If you have a query or need help with an issue, please visit our FAQs as the fastest way to find answers.

Did you know, you can manage all of the below yourself? Simply click on 'your account' and sign in:

• Print your invoices.
• Update your personal details.
• View your order history.
• Update marketing preferences.

Still can’t find what you’re looking for?

For a quick answer to your question please click ‘live chat’ in the bottom right corner. We are here to help 24/7.

Here we can help with:

• Refund or Exchange
• Where is my order?
• General Enquiries

Our stores will be open from  7am-8pm Mon-Fri, 7am-6pm Sat & 9am-4pm Sun (NI 1pm-6pm).

*Local restrictions apply. Some of our stores may be temporarily closed or open with reduced opening hours due to reasons out of our control. You can check the opening times of your local store on our Store Locator Page before travelling. 

Our UK based Business Centre is open 24/7, you can reach us on 03330 112 112.

Email us using our contact form below. This is a great option for enquiries that do not require an immediate response or for raising a complaint.

If you need to return a product our stores are processing these as normal - if you're unable to get to store, please complete the form below:

If you have already contacted our teams with your enquiry and it has not been resolved to your satisfaction our Director of Customer Service will step in.

Please provide all the information about your enquiry along with your order reference, customer number if known, and any other previous emails you have with our teams. This will enable our team to investigate and respond.

CHOOSE YOUR ENQUIRY TYPE

Or write to the team at:

Customer Resolutions
Screwfix Direct Limited
Trade House
Mead Avenue
Yeovil
Somerset
BA22 8RT